Frequently Asked Questions

Everything you need to know about your next tech upgrade.

How long does shipping take for the latest tech gadgets?

We offer standard shipping which typically takes 3-5 business days, and express shipping which delivers within 1-2 business days across the continental US.

What is your return policy for open-box electronics?

You can return most electronics within 30 days of purchase. Please ensure the item is in its original packaging with all accessories included to qualify for a full refund.

Do my purchases come with a manufacturer warranty?

Yes, all hardware sold at The Urban Geek comes with a standard 1-year manufacturer warranty. We also offer extended protection plans at checkout.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm and Klarna.

What should I do if my device arrives damaged?

Please contact our support team within 48 hours of delivery. We will provide a prepaid return label and ship out a replacement unit immediately at no extra cost.